Your contract is made with Uncover the World Travel Ltd., also trading as 'Oasis Overland, ‘Encounters Travel' and 'Egypt Uncovered', herein referred to as "Oasis Overland” or “we”. Our registered office is Plumpton Cottage, Mitchell Lane, Bradford, BD10 0TA, United Kingdom, Registered No, 7560987, VAT No. GB244418513.
Bookings made in Australia and New Zealand are processed through our Australian agent Uncover the World Pty Ltd., ABN 79 123 060 579.
All information has been compiled with reasonable care and is published in good faith. The contents of our website/ brochure are based on knowledge and information available to Oasis Overland prior to publication. No warranty is given for the validity of the information supplied.
Oasis Overland contracts competent, independent suppliers to operate its expedition vehicles and employ crew. Where stated, locally arranged transport and crew, including jeeps, trains, ferries, river craft, buses or coaches are used.
1. Your Agreement
1.1 When you make a booking, you do so on behalf of yourself and others on whose behalf you have booked. You warrant and guarantee that you have the authority to accept and do accept these Conditions which shall apply to your booking to the exclusion of all other terms and conditions and that where you are making this booking on behalf of another person (the "Participant") you have the authority to place this booking on behalf of such Participant.
1.2 When making a booking, you must submit to us your completed booking form and your deposit. The contract between us will come into existence once we have issued to you our confirmation invoice for the trip for which you have booked ("Trip") as set out in Condition 1.3 below. The Contract shall continue until the Trip has ended but such expiry shall not affect accrued rights and liabilities of the parties and shall not affect any continuing obligations of the parties under the contract.
1.3 Our confirmation invoice will be issued only upon our receipt of your completed booking form and the full deposit in cleared funds. Issuance of our confirmation invoice is entirely at our discretion and we reserve the right to refuse your booking at our discretion including but not limited to situations where we believe that your behaviour will be disruptive, abusive or threatening or will put anyone at unnecessary risk.
Please check the contents carefully and, in the event of any discrepancy, contact us immediately. Any discrepancies which are not notified to us within the timescale prescribed in these Conditions may lead to you incurring additional costs and charges.
1.4 You confirm that the booking form has been completed fully and accurately and you will inform us in writing as soon as possible, and not less than 60 days before the date of departure of the Trip ("Departure Date") if any of the details provided on the application form have changed.
1.5 Subject to the Consumer Rights Act 2015, all conditions and terms implied by statute or common law are excluded to the fullest extent permitted by law.
1.6 The website and brochure are prepared many months before the Trip(s) commence and although every effort is made to ensure complete accuracy, it is inevitable that some of the prices or details may have changed since the brochure and website containing the Trip details were printed/created. We will inform you prior to entering into the contract of any changes to the Trip that we are aware of at that time. All information given on the website and brochure is for information purposes only.
1.7 A person who is not a party to the contract or these Conditions has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the contract or these Conditions but this does not affect any right or remedy of a third party which exists or is available apart from this Act.
1.8 Only a company director or sales manager has authority to vary or waive any of these Conditions or promise any discount or refund.
1.9 You will be entitled to cancel your booking at any time before your Trip. If you do so you will be entitled to a refund of any monies paid by you (minus any expenses already incurred which we are not able to recover including but not limited to flights, gorilla trek permits, inca trail permits, or late notice hotel bookings).
2. Special Requests
2.1 If you have any special requests, you should inform us of such requests at least 4 weeks prior to departure. We will advise the relevant supplier of your requirements but we cannot guarantee that such requests will be met.
2.2 If you or any member of your party has any medical problem or disability, you are required to inform us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements, health and safety considerations and what, if any, reasonable adjustments are required to be made (please note that where special arrangements are needed to be made, an extra charge may apply). We will make reasonable efforts to accommodate your needs, but we will not be responsible if it is not possible to do so, or for any denial of services provided by air carriers, hotels/accommodation or other independent suppliers.
In any event, you must give us full details in writing at the time of booking. If any medical problems or disabilities are suffered or arise between the medical declaration being submitted and the Departure Date you must notify us immediately. We reserve the right to decline or cancel a booking without having to pay any compensation if:
2.2.1 any medical or disability is disclosed to us on the booking form in circumstances where the Trip is not suitable on grounds of safety;
2.2.2 any medical problem or disability is disclosed to us after the booking form is submitted to us but before the Departure Date; or
2.2.3 any medical problem or disability is not disclosed to us;
provided that in our belief such medical problem or disability is likely to endanger your health and safety and/or the health and safety of anyone else participating in the Trip. We may require you to obtain confirmation from a medical professional that you/the Participant are/is fit to travel. If we reasonably believe that you/the Participant is not sufficiently fit to take part in the Trip we may decline or cancel the booking at any time at our complete discretion.
We also reserve the right to cancel your Trip if you are not travelling with a companion who provides the assistance that you require.
Where your Trip includes flights, please let us know if you require assistance at the airport and on-board the aircraft no later than 48 hours before departure (if you are organising your flights separately, please refer to the carrier’s conditions of carriage to ensure you follow their special assistance requirements).
2.3 Where you/a Participant has come into contact with any infectious disease you must notify us immediately. Where the Departure Date falls within accepted quarantine period for transmission of the disease, we reserve the right to cancel the booking as set out in Condition 2.2 above; this shall be deemed to be cancellation arising from an unavoidable and extraordinary circumstance pursuant to Condition 8.6 and no compensation shall be payable to you or the Participant.
3. Your Responsibilities
3.1 By completing the booking form you/the Participant confirm that you/the Participant are aware of, understand and consent to the likely physical demands of the Trip. You/the Participant confirm that you are aware of the possible effects of such things as, but not restricted to, trekking at high altitude, jungle, desert and cold environments and other inhospitable environments and declare yourself/the Participant to be sufficiently physically fit and medically healthy to participate safely. You confirm that you/the Participant accept(s) the authority of the leader of the Trip ("Trip Leader").
3.2 By completing the booking form you/the Participant confirm that you/the Participant are aware that overseas standards of health and hygiene vary from country to country, and are seldom as high as they are in the UK. The Trip may be challenging and include visits to remote areas. You should be aware of the risks to your health from sources such as, but not restricted to, poor local hygiene, high altitude, heat related illnesses, fatigue, physical injury and tropical diseases. We recommend that you research your chosen destination using such resources such as nathnac.net, www.fitfortravel.nhs.ukandwww.fco.gov.ukbefore booking.
3.3 You/the Participant are responsible for your own equipment and belongings during the Trip and bear the sole responsibility for wear and tear and incidental or accidental damage to your own equipment. We recommend that you take out adequate insurance to cover your equipment. You/the Participant will be provided with a list of suggested equipment to bring on to the Trip.
3.4 You/the Participant must at all times throughout the Trip abide by the laws and customs of the countries visited and behave in a respectful and considerate manner to local people and to other members of the Trip.
3.5 You/the Participant's behaviour during the Trip must not prejudice the safety and wellbeing of any member of the Trip, or its satisfactory progress.
3.6 Any arrangements which you/the Participant make independently which do not form part of the published Trip itinerary are entirely at your own risk. In such an event all liability and responsibility that we bear to you/the Participant will immediately cease.
3.7 We provide equipment for the Trip, including but not limited to, tents and camping equipment and we are responsible for the maintenance of such equipment. Where you/the Participant deliberately or recklessly cause damage to any such equipment you shall indemnify us and keep us indemnified from all losses arising from any such wilful or reckless damage so caused including damages, legal costs and associated expenses of making a recovery against you.
3.8 You will be responsible for arranging transfers to your departure airport and from your arrival airport upon your return from the Trip. Where indicated in the brochure or on the Website we may assist you with arranging (for no fee) transfers provided by 3rd parties and we confirm that we will select such providers with reasonable skill and care (we accept no further liability for any such assistance or transfers). Where indicated in the brochure or on the website you will also be responsible for flights, airport taxes and other costs of travelling to and from the Trip.
4. Your Financial Protection
The Package Travel and Linked Travel Arrangements, Package Holidays and Package Tours Regulations 2018 require us to provide security for the monies that you pay for the package holidays booked with the Company and for the repatriation of British and EU citizens in the event of our insolvency. We provide financial protection for our package holidays as follows:
Bookings for packages including flights:
We do not sell packages including flights departing from the United Kingdom. Flight based packages may be made available from other international destinations. Financial protection for any flight inclusive packages will cover the land portion of the booking only and not the airline ticket or airline failure.
Bookings for packages that do not include flights:
We are a company committed to customer satisfaction and consumer financial protection. At no extra cost to you, and in accordance with "The Package Travel and Linked Travel Regulations 2018" all passengers booking with Oasis Overland are fully protected for the initial deposit, and subsequently the balance of monies paid as detailed in your booking confirmation invoice. This protection is provided via the 'Protected Processing' and 'Protection Only' schemes operated by Trust My Travel Ltd. Funds paid by consumers are protected via an Insurance policy held by Trust My Travel. Each traveller and the description of services sold is declared against Trust My Travel’s insurance policy directly against our financial failure. In the event of our insolvency, you will be refunded for any unfulfilled products and/or repatriation to the UK (where applicable). Your email receipt is confirmation to you that your transaction has been declared against Trust My Travel’s insurance policy. All bookings processed through this website are financially protected by Trust My Travel. Please click on this link for more information on Trust Protects financial protection.
In order to deal promptly with any claim hereunder it is essential that you retain all confirmation invoices, receipts, and other documents relating to your travel arrangements. Claims must be submitted within six months of date of insolvency through http://tmtprotects.me/make-a-claim/
5.1 The price of the Trip comprises two elements, the Trip Price as advertised in the brochure/website and the Local Payment element. We reserve the right to alter the price of the Trip up to 10 weeks before departure, where this is permitted. You will be advised of the current price of the Trip that you wish to book before your booking is confirmed.
5.2 When you make your booking you must pay a non-refundable deposit of:
£200.00 per person for trips of up to 34 days in length (excluding Peru/Bolivia Small Group Adventure trips and trips including the Inca Trail trek);
£400 per person for trips between 35 days and 83 days (12 weeks) in length (including Peru/Bolivia Small Group Adventure trips and trips including the Inca Trail trek); and
£600 for trips of 84 days (12 weeks) or more in length
will secure your booking.
For trips that are longer than 20 weeks in length, a further non refundable interim payment of £600 is required 4 months before the trip departure date. You will be sent an email reminder for this payment.
You must pay the balance of the cost of the Trip no later than 10 weeks prior to the Departure Date. If the deposit, interim payment and/or balance are not paid on time, we may cancel your booking and the contract between us. If the balance is not paid in time and we cancel your booking we shall retain your deposit and any instalments paid by you.
5.3 Changes in transportation costs, including the cost of fuel or other power sources, taxes, duties or fees imposed by third parties including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports or fluctuation in exchange rates mean that the price of your Trip may change after you have booked. There will be no change to the price of the Trip within 20 days of your Departure Date.
5.4 We will absorb and you will not be charged for any increase equivalent to 2% of the price of your Trip, which excludes insurance premiums and any amendment charges. You will be charged for any amount over and above that. If this means that you have to pay an increase of more than 8% of the price of your Trip, you will have the option of accepting a change to another Trip if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid, except for any amendment charges. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the date that we inform you of the increase and send the final invoice. We will provide a refund of insurance premiums paid to us if you can show that you are unable to transfer or reuse your policy.
5.5 Should the price of your Trip go down due to the changes mentioned above, then any refund due will be paid to you. We will deduct from this refund any administrative expenses that we incur. However, please note that some foreign parts of the Trip are not always purchased in local currency and some apparent changes have no impact on the price of your Trip due to contractual and other protection in place.
6. If You Change or Transfer Your Booked Trip
6.1 We start to incur costs from the moment you make your booking. If, after our confirmation has been issued, you wish to significantly change your Trip, or transfer your trip to a new departure date, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from you. You will be asked to pay an administration charge of fifty pounds (£50.00) per person and any further cost we incur in making this alteration (an "Amendment Charge"). You should be aware that these costs could increase the closer to the Departure Date that changes are made and you should contact us as soon as possible if you need to amend the booking. Discretion is used to determine any non-transferrable costs incurred on behalf of the client by Oasis Overland, i.e. Inca Trail or Gorilla Trekking permits, (these would be payable in addition to applicable transfer fee).
6.2 You can transfer your booking to another person, who satisfies all of the conditions that apply to this Trip, by giving us written notice as soon as possible and no later than 7 days before your Departure Date. Both you and the person you transfer your booking to are responsible for paying all costs we incur in making the transfer.
7. If You Cancel Your Trip
7.1 You may cancel your Trip at any time. Your written notification must be received at our registered office. Since we incur costs in cancelling your Trip, you will have to pay the applicable cancellation charges up to the maximum shown below. We recommend that your travel insurance provides for your reimbursement in the event of a cancellation. You will remain liable for any losses arising from your/the Participant's breach of the Conditions of the Contract.